Job Description Overview
Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.
Let us be Your Road to Success
We are seeking a dedicated Patient Service Technician - Local Medical Delivery Driver who wants to be part of a company who makes a difference in patient's lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.
Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."
What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.Responsibilities
•Available for on-call assignments as needed
•Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
•Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
•Delivers, sets up and maintains equipment at the delivery address using company vehicle
•Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
•Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
•Maintains assigned company vehicle in a clean and safe working condition
•Observes additional needs that the patient may have and reports to management during morning meeting
•Reports equipment hazards and/or product incidents as required
•Works with location personnel to coordinate deliveries
Communication
•Ability to provide clear instructions to patients and/or caregivers to ensure understanding of equipment
•Ability to effectively communicate with location employees
Service Excellence
•Builds relationships with patients and/or caregivers
•Adheres to the guidelines established in the \u2018Rotech Way'
•Maintains a positive and constructive attitude
•Encourages patients and/or caregivers to complete the Customer Perception of Care survey
Compliance
•Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
•Complies with applicable laws and regulations
•Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
•Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
•Safeguards patient's Protected Health Information and adheres to all HIPPA privacy regulations
Supervisory Responsibilities
•NoneQualifications
Education and Experience
•High school diploma or equivalent
•Delivery experience, minimum of 3 years
•Customer service experience
•Experience working in healthcare, home health, or medical field
•Knowledge of durable medical equipment or home medical equipment
•Mechanical aptitude with ability to learn
•Valid driver's license with a clean record in the state in which you reside
•Employment is contingent upon a drug screening test and background investigation
Skills
•Ability to write legibly in English
•Builds relationships with patients, caregivers, and referral sources
•Effective oral and written communication with location staff, supervisors, patients, and referral sources
•Helpful, knowledgeable, and polite
•Maintains a positive, constructive, and polite, attitude
•Mapping skills including ability to plan time-saving delivery routes
•Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
•Read and successfully interpret written directions and/or instructions in English
•Time management skills
Physical Demands
•Requires sitting, walking, standing, talking or... For full info follow application link.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
