Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
General Summary:
The Executive Director is responsible for overall leadership and strategy of CMS Energy Quality/Lean office. This role will work closely with senior leadership in driving the development, implementation and success of the CE Way throughout the Company.
The position requires excellent leadership and influencing skills. The ability to demonstrate critical thinking and analytical skills with proven results in a customer-oriented organization is critical.
The Executive Director Quality will:
•Developing and implementing the Quality/Lean system (CE Way) across CMS
•Leading and influencing leadership on implementation of Quality/Lean system-quality policies, procedures, processes, and standards
•Providing leadership to a team of quality professionals (12+)
•Leading effectively across a matrix organization to direct the deliver of value added projects, reduce rework, improve customer value and staisfaction, and reduce cost and improve productivity
•Directing and monitoring activities of the Quality/Lean organization and cross-functional organizations to ensure project(s) progress on schedule and within defined scope parameters
•Implementing, delivering and coaching Quality/Lean system tools such as business plan deployment, control plans, problem solving, root cause analysis, process mapping, and gap analysis
The Executive Director Quality Will have:
Educational Requirements:
•Bachelor's Degree in Business, Industrial Engineering, or technical discipline
• 15 years or more of work experience in the field or in a related area. Two or more years of quality, lean operating systems or process improvement experience
These skills may set you apart from the rest:
•Demostrated leadeship effectiveness and strong interpersonal skills
•Demonstrated ability to communicate and deliver quality system principles, processes and tools
•Excellent analytical, critical thinking and decision making skills
•Ability to successfully work across multiple organizations to impact and drive sustainable change
•Demonstrated ability to structure projects with a focus on oversight and controls that provide visibility and fosters accountability for results
•Able to effectively lead organizational change initiatives that promote continuous improvement
•Able to combine aggressive initiative with professional discipline to accomplish difficult tasks through others
•Must have a strong customer focus and high ownership for producing quality results on time and in a cost effective manner
•Demonstrated ability to develop a well-organized presentation and deliver it in a confident, competent and presuasive manner to audiences, including executive leadership
•Excellent verbal and written communication skills
Overview
The General Management Job Family is utilized throughout the Company. This job family includes all levels of supervision from first level supervisor of nonexempt employees to Company Officers. Under general supervision, performs full-performance
professional work planning, organizing, and directing the operation of a business function. Responsible for management, budget, services, staffing, and all other business activities required to fulfill the goals and objectives of the organizational unit. Has latitude to vary methods and procedures within parameters to achieve desired results. Performs related duties as required.
Nature of Work
At the lowest level in this job family, the work performed may tend to be moderately complex in nature where the work responsibilities can be proficiently performed after a moderate period of time. At the highest levels in this job family the work performed will tend to be of a very complex nature involving knowledge of various functional/specialized disciplines where the work responsibilities can only be proficiently performed after a relatively long experience-related time and often requires a specialized or advanced degree. The work environment often includes dealing with risk and limiting exposure.
Leadership, management, facilitation and interaction with senior management will be... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
