Join our Innovative Team
Want to do more than just imagine the ways our world will move tomorrow? Here's your opportunity. Join the technology company that's transforming the future of mobility today.
About this position
We have an exciting opportunity for a Customer Satisfaction Engineer - metro Detroit area (no relocation offered)This position is a client facing position requiring onsite support at various customer locations in the Detroit area. Key customer facing position representing Aptiv products onsite with customers. Conduit between Aptiv and customer. Expectation is to assist with any customer concerns.Customers include Ford Dearborn, Chrysler Sterling Heights and Jefferson North vehicle manufacturing sites
Responsibilities and Duties:
* Be the Customers first contact in the area of quality
* Regular visits to customer assembly plants
* Management of customer complaints, starting with Parts shipment and tracking
* Maintain customer complaints in Aptiv Database for tracking
* Solving problems on-site at the customer's site
* Analysis of performance data and their evaluation in Cooperation with the customer
* Communication between the customer and Aptiv until the problem has been resolved
* Coordination of emergency activities such as Sorting actions, quarantine of defective parts
* Verification of failure modes for rejected products with analysis tester;
*Measurements and data acquisition as specified by Engineering (Data Logging, Traces, Measurements)
* Review of packaging, handling and the Installation of Aptiv material at customer site
* Participation in Component Assembly Process Manual Reviews
* Assistance with planning and implementation of quality assurance measures during the launch period of new products
Must Haves (Basic Qualifications):
* Bachelors' degree in Engineering
* 5 + years in a customer facing Automotive environment
* 5+ years' cross functional experience in the automotive environment
Nice to Haves (Preferred Qualifications):
•Evidence of problem solving projects
•Bilingual - Spanish and English
•Experience in Assembly Plant test equipment
Traits We Seek:
* Curiously investigate everything - ability to solve problems analytically, creatively and collaboratively
* Lead with confidence - thought leaders who empower those around them
* Learn by doing - an entrepreneurial mindset that's driven by hands-on experimentation
* Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow
Aptiv Rewards and Advantages:
* Competitive compensation with bonus potential
* Competitive health benefits
* 401K with matching contribution
* Learning and development opportunities
* Discount programs with various manufacturers and retailers
* Recognition for innovation and excellence
* Opportunities to give back to the community
* Meaningful work that makes a difference in the world
About Advanced Safety & User Experience:
Advanced Safety and User Experience encompasses our deep expertise in software, centralized computing platforms, advanced safety systems and automated driving focusing on five areas that are transforming mobility: Safety Electronics, Infotainment, User Experience, Autonomous Driving and Connectivity & Security.
Candidates for positions with Aptiv must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
RSR
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, , gender identity, orientation, disability status, protected veteran status or any other characteristic protected by law.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
