Job Description
Don’t even think of applying for this job if you don’t share a passion for helping others and working as a team!
RPM Freight Systems is looking for the ultimate team player who will create value in any situation. You understand customer engagement and what a huge piece that is to future success of the company and your career. Our Tracking and PQ Coordinators are our direct link to our customers AND carriers. They provide top notch service for RPM Freight Systems over the phone, chat and email.
Our Tracking and PQ Coordinators are personable, patient, and most of all, detailed!
You also understand that good ideas can come from anywhere and are open minded when it comes to ideas from other RPM family members. You are a flexible multi-tasker who communicates naturally, passionately, and collaboratively.
The Task At Hand
Tracking: Gathers information from the Carrier to provide accurate and timely updates to Customer and Carrier Sales Reps
PQ: Gathers information from the vehicle pick-up locations to assist Carrier Sales Reps in finding the appropriate Carrier for the shipment
- Get and share detailed information about each shipment the customer is moving
- Care for customer needs, helping them get their products from one point to another
- Growing the business through an exceptional customer experience
- Resolving problems to maintain trusting relationships in the most difficult of situations
- You’re expected to be as much of a friendly teacher as proficient doer
The Ideal Candidate Has
- Positive and patient phone etiquette (if phones scare you, so will this job)
- Basic Computer Skills and ability to learn new software
- Open and flexible schedule
- Previous experience in customer service, particularly the shipping industry is a major plus!
- A sparkling personality that will mesh well with existing RPM Family members
- A smile on their face most of the time
Compensation
- Salary of $30k annually
- Benefits: BCBS (Medical); Guardian (Dental & Vision)
- 401K with Employer match
- Paid parking in Royal Oak
- Financial Advisor at a discounted rate
Hours
- Training will be on a schedule of 8:00am to 5:00pm for a period of 1-3 weeks
- 3 Shifts Available (**shifts will change monthly):
- M-F 7:00am to 4:00pm
- M-F 11:00am to 8:00pm
- Thur. Fri. Mon. 7:00am to 4:00pm; Sat. Sun 8:00am to 3pm
- 45 hours per week minimum
Our Core Philosophies Are Simple
- Recruit the Best: We only seek out the top candidates for our open positions. We seek those willing to advance their career and are willing to work in a high-volume growth environment.
- Work Harder Than Anybody Else: We work hard and refuse to overlook the small details. Occasionally we put in long nights, and sometimes, we come in on weekends. That’s what working in a growth environment often entails.
- Do Things the Right Way: Honesty, Integrity, and No Excuses! We do things right, all the time. It’s our commitment to our customers, our carriers, and our employees.
With our specialization in the Transportation Brokerage & Supply Chain Solutions space we continue to rapidly scale our operation around the needs of companies of all industries spanning North America.
At the core of RPM is our tremendous capacity to manage all transportation needs across the entire spectrum of any supply chain. Our Freight, Vehicle, and Bulk divisions are driven via advanced proprietary technology and managed by our unyielding customer and carrier facing teams.
With an unwavering commitment to getting the job done for both our clients and transportation partners, our “relationship first” belief system that is instilled at all levels of the RPM team brings honesty and integrity to every bid, shipment, and relationship we enter. This way of doing business continues to
inspire and motivate the RPM team and is recognized by our customers & carriers and has become a driving force behind our rapid growth and success.
You will be an integral part of the company's future, and if you have the drive and determination to work hard and succeed at the pace our company is currently moving at, you will be rewarded with a great career and the opportunity for incredible success.
