Position Description: Assist end users with desktop support or basic systems related issues at the local level. Install information system technology at business unit and job site locations. Essential Duties & Responsibilities: Assist with tier 1 support for voice and desktop systems, resolving or conferring with the appropriate technical or systems personnel. Troubleshoot basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Respond to end user hardware and software requests. Assist in updating documentation of the local technology infrastructure. Assist in updating inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit. Verify daily systems backups of the local server and other mission critical business unit infrastructure. Provide notification of any identified systems failures. Assist with projects as directed by the local IS staff, following Turner IS methodology. Maintain daily tickets to ensure the highest service levels are maintained. Contribute to training of end users on Turner standard software tools. Perform other duties as necessary.
Turner is an Affirmative Action and Equal Opportunity Employer minorities / females / veterans / individuals with disabilities/ sexual orientation / gender identity. VEVRAA Federal Contractor
Employer's Job# req5444
Please visit job URL for more information about this opening and to view EOE statement.