Job Description
The Operation Manager will be responsible for developing and maintaining a safe and secure route operation by professional route personnel. They will proactively ensure the highest level of service for each customer by assisting to properly route the staff routes.
The Operation Manager will be responsible for:
1. Daily operations including both established routes and customer required specials.
2. Assist with creating efficient route schedules that will satisfy customer requirements.
3. Set route standards and monitor route activity to ensure that routes are run in the most efficient manner. Assist in planning for improvements, changes and restructuring of routes.
4. Monitor/overseeing audit of route paperwork, drivers logs, vehicle logs, and inspection reports. Enforcing policies regarding proper signatures, dates, times, etc. on all paperwork.
5. Assist with monitoring and updating of route crew qualification (drivers licenses, medical status, required permits and physical ability of personnel.
6. Communicating with customers and answering questions regarding service.
7. Supervising, training, coaching, and counseling route personnel to ensure compliance with
8. Assist in monitoring and maintaining necessary route supply inventories.
9. Perform other duties as required. This may include special projects.
Requirements:
Standards of Performance
1. Compliance with all Corporate, District, and Branch policies.
2. Responsiveness to events and issues which require attention and involve operating effectiveness, efficiency, safety and security, or involve policy. Procedure and on-going audit procedures.
3. Contribution to branch goals and/or profitability, consistent with annual goals.
4. Leadership by example-modeling appropriate behaviors; and regular observation/monitoring of route activities and crew needs.
5. Self-development and subordinates through on the job training and other training.
Skills and Qualifications
1. A positive leadership and supervisory presence is required.
2. Ability to work a varied schedule and "on call" is required.
3. Excellent verbal and written communication skills and the ability to teach, coach and present to small groups required.
4. Experience in transportation and warehousing, transportation logistics, or related field.
5. Computer skills and a working knowledge of Microsoft Office programs required.
6. Proven Customer Service orientation required.
7. Strong attention to detail and the ability to work on multiple things at one time is required.Below is a list of required information that you will need to complete the application process.
1. Education History- Highest grade completed in each school category (Grade, High, College, Grad School)
2. Employment/Work Experience- All employment history for the past 7 years including address and phone number.
3. Three Personal References (no relatives) including address and phone number.
4. List all driving licenses or permits held.
5. Please list physical address. No PO Boxes acceptable.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, , protected veteran status or disability
EOE AA M/F/Vet/Disability
