Junior Help Desk Specialist
Main Office (MOS)
Our IT team is looking for a Junior Help Desk Specialist to provide technical support to our team members via telephone, email and in person. This is a great opportunity for a fast learner with great customer service skills and a knack for technology, and will allow you to learn many different aspects of IT while growing with our company. You'll never be bored, as you will constantly be challenged to learn and use new technologies while providing excellent customer service to our team members. If this sounds like a potential fit with your background, keep reading!
OVERVIEW
As a Jr. Help Desk Specialist, you'll ensure the potential for user productivity remains high by maintaining and improving the company's network of computer systems. You'll provide assistance to team members onsite, as well as those at remote locations throughout the US. Additionally, you'll be responsible for ensuring to maintain the highest degree of customer service, quality and performance within the team.
JOB DUTIES
* Provide inbound and outbound call support for internal and external users.
* Respond to incoming inquires or reported incidents placed through help desk ticketing software and dispatche accordingly.
* Triage reported incidents with professionalism and courtesy by answering and resolving issues, ensuring to meet the set Service Level Agreement. Provide meticulous notes regarding open issues and escalates to Level 2 support and/or management as needed.
* Install, configure, troubleshoot, repair, and replace computers, network and desktop printers, hardware and software as needed.
* Assist with the support of any and all existing company networks, as well as any future network connection needs.
* Maintain and assist in PC hardware, software, and licensing inventory.
* Acquire and properly dispose of IT assets according to law and company policies.
* Configure and troubleshoot network user accounts for various service s.
* Provide support for audio and visual needs of the Main Office and field office locations.
* Other duties as assigned.
REQUIREMENTS
* Associate's degree in Computer Science, or equivalent education and experience
* Minimum of 1-2 years help desk experience
* Previous experience with help desk processes and ticket tracking software, preferred
* MCP and A+ certification, preferred
* Basic knowledge of technical hardware including operating systems, networking, and computer repair
* General knowledge of Microsoft Windows 7/XP
* Good organization and multitasking skills
* Strong attention to detail
* Excellent verbal and written communication skills
* Ability to assist users with software issues, Microsoft Office Suite and email
* Flexibility to respond to community and resort needs during non-business hours
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
* Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family
* Comprehensive Dental Plan
* Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates
* Voluntary Health and Dependent Care Reimbursement Accounts
* Life and Accidental Death and Dism emberment Insurance
* Short and Long-Term Disability Coverage
* 401(k) Plan with employer matching contribution
* Paid Parental Leave
* Employee Assistance Program
* Identity Theft Insurance
* Tuition Reimbursement program providing financial support to team members who further their formal education
* Site Rent Discounts for team members who live in our communities
* Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty
