General Summary
Providing a lasting first impression filled with the highest quality of hospitality service. Beginning with guest reservations and to continue through the checkout process, it is every employee’s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manner.
Education/Experience
High school diploma or General Education Certificate is required.
Knowledge, Skills and Ability
- Must have the ability to speak, understand, read and write the English language.
- Must be able to multi-task effectively in a busy public atmosphere.
- Must have the ability to apply appropriate resolution to stressful situations.
- Must read and understand the Employee Handbook.
- Must be able to follow policy and maintain professionalism in appearance and behavior.
- Must be capable of operating hand and power tools.
- Must be able to operate computers/tablets, software programs, and email.
D*uties and Responsibilities*
- Know and live the mission and values of the hotel brand and company.
- Maintain a friendly and helpful demeanor at all times.
- Know location of all guestrooms and meeting room(s) throughout the hotel.
- Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet.
- Represent efficiency and friendliness in a manner that leaves a lasting impression.
- Respond to all pages and radio calls immediately.
- Complete work orders in timely manner. Notify supervisor of maintenance issues.
- Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows, and counters, as needed.
- Maintain Grounds (including: front entrance area, parking lot, and street entrance), as needed. This includes: Snow removal, salt spreading, picking up litter, raking, bagging and burning of leaves, cleaning of drainage ditches and culverts, and sprinkler system as required.
- Mow grass; trim and edge around walks, flowerbeds and walls; prune shrubs; shape trees to improve growth and remove damaged leaves, branches, and twigs (as needed).
- Plant, fertilize, water, use herbicides and insecticides to maintain grass, flowers, trees and shrubs.
- Floor care, including tile, as required.
- Complete all assigned PM’s (preventative maintenance) to brand standards.
- Maintain a clean and orderly work area in accordance with hotel standards. Follow procedures that ensure security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
- Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Report any injuries, unsafe conditions, or suspicious activity to management immediately.
- Follow proper use of approved chemicals and accurately label chemical containers. Maintain safety data sheets and always use gloves and goggles when handling chemicals.
- Ensure security and confidentiality of all guest and hotel information and material.
- Practice energy conservation at all times.
- Safely maintain pool chemicals and operations by following company and brand standards.
- Other duties as assigned.
- Must successfully complete education related to assigned duties and role.
Working Conditions
Public, business atmosphere, with responsibilities both in and outside the building. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs.Must be able to sit and stand for long periods of time.