Do you live for the art of the deal? Do you like being in the center of the bullpen? Are you a skilled negotiator who likes a challenge?
WE ARE:
A family-owned, rapidly-growing, local flooring company with a strong foothold in the metropolitan Detroit area. We have an immediate opening for a long-term, full-time Sales Support Representative at our corporate offices in Troy, Michigan, and are seeking …
YOU, if you:
- Like and want an upbeat, fast-paced environment filled with recognition and opportunity;
- Have a competitive edge and a proven history of producing results; and
- Can maintain a positive, upbeat and winning attitude.
Our ideal candidate will be an earnest and dependable individual able to put in more than then “regular 9.00 to 5.00” who has a client/”street ready” appearance, and a customer service/problem-solving mentality. This position is responsible for:
- Self-motivation, as well as acting as support to independently-contracted sales people.
- Assisting in the closure of flooring sales over the phone.
- Establishing relationships with homeowners by following up, as needed.
- Providing prompt, accurate and friendly service to showroom customers.
- Responding to inquiries regarding scheduling availability, product availability, pricing, policies and billing.
- Monitoring the performance and productivity levels of the sales associates to ensure daily achievement of goals.
REQUIREMENTS for the Sales Support Representative are:
- Proficiency in the Google Office Suite and the Microsoft Office Suite.
- The ability to learn and master industry-specific software.
- Strong attendance, self-motivation, multi-tasking proficiency and time management skills (WE ARE BUSY!).
- Effective listening, verbal and written communications ability. (Our Sales Support Representatives need to be confident in using technical terminology as well as "layman's English".
- Strong ethics, high integrity and a commitment to putting the homeowner first.
- A sense of email etiquette and the ability to service all job levels with a pleasant and friendly phone voice.
- An administrative background within a team environment.
- Excellent organizational skills.
- Basic mathematic skills.
- Geographic knowledge of the metropolitan Detroit area.
Additionally, our candidates must:
- Be at least 18 years of age.
- Possess a valid driver's license, with reliable transportation to and from work.
- Be able to pass a monitored, pre-employment drug screen.
- Be able to physically life ten (10) pounds regularly and move items of various weights and sizes.
- Be available to work varied hours, Monday through Sunday, 9.00 a.m. to 9.00 p.m.
NICE-TO-HAVES:
- Previous direct-to-consumer and/or flooring company/retail showroom experience.
- Previous experience working with independent contractors.
- Some college coursework.
- Bilingual ability, particularly in Spanish or Arabic.
This position is full-time and offers medical, dental and optical benefits after 90 days of employment. Internal advancement opportunities will be available as the incumbent’s skills develop and the company continues its growth track. Starting wages are $13.00 to $16.00 per hour, commensurate with experience and skills sets.
No third-party recruiters or inquiries, please.