Work Hours:
Varies for each therapist; however, all positions must be filled for the hours of operations which are a minimum of Monday – Sunday, 9:00 a.m. – 6:00 p.m. and Tuesday & Thursday 10:00 a.m. – 8:00 p.m.
Purpose:
The Esthetician is responsible for performing various skin treatments services to guests according to the treatment protocols provided. The Esthetician is responsible for ensuring the guest’s comfort and relaxation during each service by offering amenities, such as beverages and neck buddies. The Esthetician is responsible for obtaining the education and licensure required to perform these services.
The Esthetician is also responsible for educating the guest on the benefits of the services and products offered by the spa. The Esthetician will work closely with the Spa Coordinator and Spa Concierge to ensure that each guest is on schedule for their treatment(s). The Esthetician is responsible for conforming to THE WOODHOUSE standards set forth in the Team member handbook and Operations Manual and will strive each day to exceed our guest’s expectations.
Responsibilities:
- Performing an outstanding service to each guest
- Welcoming each guest and introducing yourself
- Preparing the guest for services according to the treatment protocols
- Offering the guest beverages and other amenities available
- Reviewing the guest’s chart for any valuable information
- Perform up to a combination of 7-8 different skin treatment services per day
- Educating the guest to the benefits of the services performed
- Educating the guest of the products used during the service
- Retailing home care products and explaining how to use them properly
- Referring the guest to other WOODHOUSE services offered
- Allowing the guest to relax by only speaking when spoken to
- Sanitizing the room according to the Sanitation Policy
- Documenting pertinent guest information into their records
- Maintain organization of the treatment rooms, preparation areas and changing lounges
- Escorts guests to dressing room, service areas, etc., when needed
- Ensure laundry services are completed daily
- Obtaining continuous education
- Renewal of licensure as required by the state
- Educate guests on spa services and retail products
- Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards
- Protect THE WOODHOUSE brand
- Assist in the marketing and promoting of spa
- Abide by the protocols set forth by THE WOODHOUSE SPAS CORPORATION
Organizational Relationships:
The Esthetician reports directly to their department supervisor if applicable, then General Manager.
Education, Experience and Training:
The Esthetician must attend the Initial Training Program set forth by the General Manager, and all other trainings held in the future. Experience is guest relations and massage technology is necessary. Esthetician certification is necessary.
