Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
Located within the Energy Delivery group, Customer Energy Management is responsible for the planning and the execution of new and existing customer requested services. We work with individual residential customers, large commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of their gas projects. The goal of this team is to provide excellent customer service by being the face of the company. We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are committed to maintaining, and strengthening, our long term working relationships with our customers with professionalism, competence, confidence, and trust are demonstrated with every service we provide.
Job Description/Responsibilities
As a Service Designer, you will:
Analyze and resolve a wide variety of work procedures (which may involve the engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of "as-builts," and work order reconciliation and closeout).
Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy-related areas.
Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests. These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.
Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.
The ideal applicant should exhibit exceptional problem solving skills. It is also critical to:
Possess strong computer (Windows, Microsoft Office) and analytical skills
Enjoy working in a team environment
Have the ability to interact with internal and external clients to receive highly advanced information and data
•Demonstrate excellent customer service skills
This position may be located at the Battle Creek Service Center OR Bronson Service Center
Requirements/Qualifications
A two-year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis). Or, have completed two years of college course work (60 Credits) towards a Bachelor degree in a technical field. The 48 scientific or technical credit hours can be obtained through colleges, technical nstitutes, licensed apprenticeship programs, trade schools, military programs, etc. OR
Enrollment in a scientific or technical degree program, with a commitment to obtaining required educational requirements
The following skills may set you apart from others:
•SAP Experience
•Experience in Gas and /or electric distribution
•Demonstrated proficiency in Computer Aided Drawing (CAD)
•Demonstrated proficiency in Blueprint reading
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
