Job Details

Job Responsibilities include but are not limited to:

• Assist Network Engineers with management and support of CSS applications, data center, and network resources.
• Perform maintenance, reporting, troubleshooting, log parsing, and project coordination.
• Audit and perform user account and privilege level reviews for authentication and authorization at the application, network, and server levels.
• Maintain communications, secure management, and monitoring of customer networks.
• Maintain and test backup and DR procedures and facilities and backup retrieval.
• Provide technical support for CSS product & service implementations and maintenance.
• Achieve and maintain technical familiarity with CSS products and services: e. NOC, Call Center, Monitoring, Provisioning, Hosted Authentication, Data Center Hosting.
• In cooperation with NOC and Call Center activations teams document and execute Standard Operations Procedures for CSS customer onboarding and maintenance activities.
• Communicate with sales teams (account management, inside sales, & sales engineering) to stay abreast of sales pipeline and potential onboarding and maintenance needs.
• Perform periodic audits, maintain documentation, and perform proactive maintenance on internal and customer networks of in accordance with department policy and customer signed scope of work.
• Recognize requests that are outside of scope of work escalate out of scope requests to management and sales.
• Develop and provide support for CSS application configurations, accounts, hardware profiles, monitoring, statistics and etc. to support new and existing customers.
• Non-emergency customer interaction escalations – support of customization, configuration, account maintenance/import/exports, troubleshooting, and training as SME resource for CSS staff.
• Maintain lab and perform research, development and testing of configurations for support of CSS applications and common equipment scenarios.

Required Skills:

• 1 or more years’ experience in a network, systems, or servers support role.
• Experience with routing and switching, specifically on Cisco platforms.
• Ability to work with minimal supervision, self-motivated, and able to define, plan, and implement long-term goals, tasks, and projects.
• Ability to multitask and meet deadlines while maintaining attention to detail and organization.
• Demonstrated experience working in a team environment.

Desired Skills:

• Experience with service provider networking (routing, switching, optics, etc.).
• Knowledge of Internet access platforms, such as CMTS, DSL, Wi-Fi, and FTTH.
• Experience with automation tools, techniques, and scripting.
• Knowledge of virtualization technologies and techniques.
• Experience with Linux and common Open Source application platforms.
• Database administration - MySQL or PostgreSQL preferred.
• Bachelor’s degree in IT-related field.