Easy Ice seeks an I.T. Coordinator to join their team in Marquette, Michigan. The I.T. Coordinator works to provide software, hardware and related computer component support and maintenance with the goal of optimal computer systems operation, including end-user support and education, if necessary. This position provides support and assistance with day-to-day issues along with working with our technology vendors to accomplish various tasks.
This position consists of a standard full-time work week with rare, occasional added hours during emergency and/or planned situations. Work hours are 8:30am - 5pm with possible “On Call” if circumstances warrant it.
RESPONSIBILITIES OF THE I.T. COORDINATOR.
- Provide excellent first level support for technology work to Easy Ice staff on computer & technical issues.
- Properly escalate service requests to the next level of support (i.e. 906 Technologies, Cube Six, etc.).
- Follow-up with staff, provide feedback and see problems through to resolution.
- Assist with set-up of employee workstations (on-boarding, off-boarding), as necessary, and within Easy Ice protocol, software and settings.
- Assist with managing server file storage, Active Directory, and permissions for end-users.
- Become familiar with SharePoint and train users.
- Update computer workstation software as necessary.
- Ensure proper recording, documentation and closure of repair tickets.
- Run computer cable drops and receptacles for additional computers, equipment, etc. following safe protocol and working with maintenance and vendors as needed.
- Format machines and re-install windows and software as needed.
- Repair and troubleshoot workstations and printers working with vendors as necessary.
COMPENSATION/BENEFITS. Starting wage of $15.00 - $18.00 per hour, based on knowledge and experience, along with a comprehensive package of benefits including medical, dental, vision, retirement plan, life and short-term disability insurance, a flexible spending account and ample opportunity for career advancement.
WHAT YOU NEED TO BE SUCCESSFUL AS OUR I.T. COORDINATOR.
- 2-year Associates degree in Computer Science or related field with 2-years’ experience in a network business environment.
- Must have knowledge of and experience in Active Directory and server file storage.
- Must by proficient in at least 2 programming languages.
- Must have working knowledge of MS Office programs and Office 365 proficiency.
- SalesForce experience desired.
- Must perform well under pressure and be resourceful in obtaining information/skills that support a fast paced often crucial I.T. environment.
- Must be able to carry out oral and written directions and work without supervision.
- Must be organized and particular to detail.
- Must have good people skills as a team player, willing to establish and maintain a good working relationship with other departments, co-workers and vendors.
- Must be trustworthy and dependable when working with sensitive documentation and access.
INTERESTED? Apply online at easyice.sdsjobs.com.
No phone calls or walk-ins please.
Learn more about us at easyice.com
