Objective:
To assist the Vice President of Claims in managing all functions of the Litigation and Casualty Claim Team that are necessary to provide the prompt and efficient handling, control and disposition of all casualty claims. To establish and maintain quality control of claim processing functions by staff, defense counsel, and other entities as it pertains to casualty losses. To aid in the assessment and adoption of best practices and industry benchmarks to continually improve customer service and act as a liaison with other divisions. To act in the capacity of technical resource for the Claims Division and the Vice President of Claims.
Responsibilities:
Plan, organize, and manage all litigation and non-litigation claims functions so as to have a significant positive effect on the overall profit of the company. Assure quality service to the client and aid in the retention of business.
Research, implement, maintain and monitor processes that will lead to successful and consistent service standard delivery. Stay abreast of industry trends and technological enhancements and developments to ensure that the team has the tools it needs to support the functions.
Create an environment where people feel valued, appreciated, and empowered to improve the organization. Create an environment where ideas and opinions are shared. Provide opportunities to share knowledge and skills.
