DUTIES AND RESPONSIBLITIES:
- Identifies, diagnoses, and resolves Tier 1 problems for users of tribal and gaming systems, personal computer software and hardware, tribal network, the Internet and new computer technology in a help desk environment; communicates solutions to end-users.
- Installs, configures, maintains, and troubleshoots a wide range of software used throughout the tribal operations. Performs hardware/software upgrades to existing computer equipment as
- Responds to hardware and software problem calls on site, via e-mail or over the phone for users. Enters requests for support into help desk ticketing Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls hardware or software vendor or accesses online technical support to obtain updates. Also responds to network user account issues. Investigates appropriate areas of potential problem and determines resolution.
- Provides network support for users, which includes installing networked application software, managing user accounts, installing peripherals, joining computers to the network domain and prepare for use by multiple
- Contacts software and hardware vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in their selection of software and hardware.
- Trains users in startup, basic and advanced use of software programs, such as Microsoft Office applications as well as in the use of Windows network May provide group training on request.
- Develops job aids for tasks performed in software Sets up batch files or procedures to facilitate software installation by other support staff or to help users in their specific tasks.
- Maintains up-to-date expertise in the operation and application of standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software.
- May be required to maintain, update, or design various tribal
- Performs other related duties as assigned by supervi
This position announcement summary is intended to indicate the kinds of tasks which will be required of this position and shall not be construed as declaring what the specific duties and responsibilities of the position will be. It is not intended to limit or modify the right of the supervisor to assign, direct and control the work of this position, nor to exclude other similar duties not mentioned. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level difficulty.
