Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summay
The Electric Dispatch & Scheduling Principle Team Leader supports the dispatching functions for the crews, service workers, meter workers and contractors. Plans and prepares schedules to support 24x7 operations to maintain coverage for emergency response. Severe weather (storms) interrupts power to hundreds of thousands of Consumers Energy's customers yearly. The Electric Dispatch team is a key organization for efficient storm restoration efforts.
Job Responsibilities
•The Electric Dispatch Scheduling Principle Team Leader supports the planning and execution of short cycle daily/weekly schedules for electric service and electric meter operations.
•Update management about response and status for emergency situations.
•Analyze designs and construction data to assist dispatchers in customer committed planned or emergent work.
•Work with the Scheduling department to notify of situations where schedules need to be altered or delayed due to emergency response.
•The Electric Principle Team Leader provides a storm operations key point of contact for electric dispatch and other storm office restoration roles.
•Prepare, analyze, and look at trends for operational reports.
•Takes action and proposes solutions based on the analysis of the operational reports and business knowledge.
•Understand and follows Company established procedures for safety, work methods and dispatching.
•Assist in customer contact and communication.
•Utilizes effective communication skills to answer inquiries from coworkers, customers, other departments, or the public.
•Attend and present at internal and/or external meetings.
•Provide support services in a legal and ethical manner.
Requirements
•A Bachelor's degree in an applicable field. Less than a Bachelor's degree may be acceptable if accompanied by applicable (external and/or internal to the Company) experience in positions that demonstrate required abilities and performance.
•Seven or more years of applicable experience.
Essential Functions
Dispatch Team Leader supports the dispatching functions for the crews, service workers, meter workers and contractors. Plans and prepares schedules to support 24x7 operations to maintain coverage for emergency response. Updates management about response and status for emergency situations. Analyzes designs and construction data to assist dispatchers in customer committed, planned or emergent work. Works with the Scheduling department to notify of situations where schedules need to be altered or delayed due to emergency response. Prepares, analyzes, and looks at trends for operational reports. Takes action and proposes solutions based on the analysis of the operational reports and business knowledge. Understands and follows Company established procedures for safety, work methods and dispatching. Assists in customer contact and communication. Utilizes effective communication skills to answer inquiries from coworkers, customers, other departments, or the public. Attends and presents at internal and/or external meetings. Provides support services in a legal and ethical manner. Regular attendance is expected.
•Facilitate meetings and give presentations
•Excellent communication skills on the phone, radio, email, face to face, etc - Be able communicate with customers, contractors, and company employees.
•Using a computer for up to 8 hours or more per day - Be able use, monitor, analyze multiple software applications at once and be able to type at least 30 words or more per minute
•Follow Written and Oral work Instructions -Be able to follow Job Aids and Work Instructions
•Writing/ Taking notes - Be able to write and take notes or fill out paper forms
•Be able to use standard office equipment - Copy machine, fax, printer
•Leads, manages, coordinates, and assists teams of employees that may not directly report to the role
•Position supports electric and gas service work scheduling and dispatching
•Responsible for overseeing timely response to emergent/emergency situations
•Responsible for understanding schedules that meet commitments that have... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
