Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
This position serves as a support role within Marketing Strategy, primarily responsible for managing business eCommunications and the business-residential communications review process. Duties include managing the eCommunications calendar for business, reporting the performance of business and residential emails and suggesting changes to impact performance, managing the day to day production process with our email vendor, Questline, and managing the invoicing process. In addtion, the position manages the creative review process within Workfront for business and residential communications and, overall, is tasked with improving these processes and systems in order to better serve our internal clients/customers. The position is required to work independently but with close guidance from a manager.
Responsibilities:
•Plans and manages the eCommunications calendar for Business Brand/Business Customer Outreach: plans communication topics, works with Questline on email production and approvals, manages the business email calendar and updating of internal communications calendars (e.g. Block Calendar), and schedules and manages deployments.
•Manages the creative review proces within Workfront for business and residential communications: uploads creative, assigns tasks/reviews, manages review timelines, and improves process as needed.
•Reports on email performance and makes suggestions to improve KPIs (Key Performance Indicators)
•Manages email invoicing process with Questline.
•Provides additional support to Business Brand/Business Customer Outreach and Marketing Strategy as needed.
Requirements:
•Bachelor's degree in an applicable field of study. Less than a Bachelor's degree may be acceptable if accompanied by extensive Company or industry experience in positions that demonstrate required abilities and performance
Overview
The Business Support Job Family is utilized throughout the Company, including, but not limited to: accounting, auditing, budget preparation/analysis, business analysis, business negotiations, business transactions, customer service/relations, finance, cash management, materials management/supply chain, project management, records management, risk management, marketing, planning/scheduling and strategic planning.
Nature of Work
The essence of the work that is performed by the Business Support Job Family is a wide variety of business functions, at times involving very specific business disciplines.
At the lowest level in this job family, the work performed may tend to be of a routine and less complex nature where the work responsibilities can be proficiently performed after a relatively short training period. At this level the employee is more likely to be able to move to different functional areas of the Company.
At the highest levels in this job family the work performed will tend to be of a complex nature involving knowledge of various functional/specialized disciplines where the work responsibilities can only be proficiently performed after a relatively long training / experience-related time period. The work environment often includes dealing with risk and limiting exposure, ie, credit limit liaison in power market or coordinating Sarbanes Oxley testing and compliance.
Leadership, management, facilitation and interaction with senior management will be markedly increased at the mid - highest levels of this job family while the need for direction and supervision will be markedly decreased. While problem solving and analysis will likely be required at all levels, recommendation and implementation becomes the norm at the highest levels and will often have a major bearing on the Company's business. In addition, skills such as the ability to think on your feet, composure under fire and effective communication across all levels of the organization and with outside customers/clients become more finely honed at the higher levels.
Essential Functions:
Business Support Advisors and Consultants support the planning, business analysis, general management, budget preparations and analysis, negotiations, transa... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
