Job Details

GENERAL DESCRIPTION: The Notification System Representative responsible for the receipt of telephone calls to query callers (excavators, utilities and homeowners) and complete specific data fields and enter the information into the Newtin Software. The representative must accurately identify a worksite location on a map based on the information provided by the caller.

QUALIFICATIONS:        

• Type a minimum of 40 wpm.
• Able to review, analyze for quality, and correctly submit MISS DIG e-Locate tickets entered online.
• Able to accurately match field information to a worksite location on a map.

• Satisfactory performance on mapping and spelling pre-employment tests.

• Interpret a variety of inquiries in an appropriate and accurate manner.
• Able to resolve routine caller inquiries and respond to a variety of concerns, including but not limited to a simple excavation notice or an emergency excavation call, seven days a week, 24 hours a day. 
• Good negotiating skills.
• Able to communicate courteously and effectively, both verbally and in writing.
• Able to adhere to company policies and procedures.

• Must be able to lift 35 lbs
• Able and willing to improve knowledge, communication skills, and production.

• Must be able to work independently.
• Must be dependable.

EDUCATION:     

• High School Diploma or Equivalent