Tracking Code
5808-228
Job Description
At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at www.presidio.com or follow us on Twitter @Presidio.
We have an exciting opportunity for a Contact Center Specialist (Cisco) to join our team. This is an opportunity to work REMOTE in any US location combined with up to 50% travel.
Job Summary: The Contact Center Specialist is a position that supports the Contact Center Engineering Manager and the Contact Center team. The primary activities include contact center design, ownership of contact center projects, defining best practices within contact center technologies, implementing contact center solutions, and customer technical support.
Major Responsibilities/Activities:
* Assist in the development of contact center documents for presales, design, implementation, testing plans, maintenance plans, and any other contact center related customer deliverables
* Participate in A2Q documents preparation
* Participate in application development for self-service IVR applications and/or call routing as needed by the contact center team
* Assist the contact center team with implementations/upgrades/configurations
* Troubleshoot and make administrative changes to customers contact center environments as required
* Maintain current certifications and obtain new contact center certifications as they become available
Required Experience
* Bachelor s Degree or equivalent working and/or military experience
* 2+ years of contact center experience
* Knowledge and demonstrated operating experience in the following areas of specialization:
* Cisco UCCE
* Cisco ICM
* Cisco CVP
* Scripting
* Cisco CUIC
* Cisco Finesse
* Cisco Communications Manager
* Cisco UCCX
* Strong written and verbal communication, listening, and strong presentation skills
* Knowledge of software and/or hardware, testing and implementation
* Ability to perform tasks with minor supervision
* Problem solving skills: ability to assess a problem and recommend an effective course of action.
* Experience with project management and resource tracking techniques
* Ability to work effectively and add value as a team member
* Demonstrate technical knowledge and consultative skills
Presidio Networked Solutions LLC is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, , citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about employment discrimination protections under federal law, please visit: https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to or call 212.652.5700 for assistance. Presidio Networked Solutions is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to or call 212.652.5700.
RECRUITMENT AGENCIES PLEASE NOTE - we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Presidio portal.
Candidate Resumes/CV's not submitted through our portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable.
Job Location
Caledonia, Michigan, United States
Position Type
Full-Time/Regular
Employer's Job# 5808-228
Please visit job URL for more information about this opening and to view EOE statement.
