IT Infrastructure & Operations Manager-C Band
•Requisition Number:415
•Position Type:Full-Time Regular
•Relocation Provided:No
•Department:Information Technology - L0021 (Indirect)
•Location:
•Education Required:Bachelors Degree
•Experience Required:More than 10 years
Position Description:
GDLS is looking for an experienced IT professional to manage tactical activities and strategic direction for infrastructure services and IT program management office. The ideal candidate will manage daily operations of IT infrastructure services (servers, storage, network, desktop and services desk), while looking for improvements to enhance performance and reduce costs. The manager will also be responsible for managing the program office by soliciting input from business stakeholders, prioritizing projects, ensuring projects deliver the expected outcome and are delivered on time within budget.
The IT Infrastructure & Operations manager reports directly to the Director of Information Technology and manages 8 employess and approximately 50 outsourced professionals.
Job Responsibilities include, but are not limited to:
•Provide leadership to teams of internal professionals and external service providers that are responsible for consistent operational support, availability of infrastructure and IT project delivery
•Prioritize workload of internal and external teams to provide highest level of infrastructure services and IT projects
•Manage escalations and make decisions on critical issues related to infrastructure services and IT projects
•Provide guidance to technology team for new architecture designs, strategy recommendations and development of future road maps
•Collaborate with outsourced program management office to ensure IT projects are delivered on time, on budget, and are delivering the value proposed in the statement of work
•Develop and manage IT Projects operating plan through stakeholder input, review and prioritization
•Manage infrastructure budgets including confirmation of accurate billing from external providers
•Coach, mentor and develop direct reporting employees to reach their fullest professional potential at GDLS
Position Requirements:
Experience:
•10 or more years of experience delivering desktop, servers, storage or network environments
•5 or more years of experience managing an operations team for desktop, servers, storage or network environments
•Knowledge in ITIL processes for incidents, problems and change management
•Experience managing projects or managing project managers in delivering IT projects
•Experience managing an outside supplier to deliver IT services (preferred but not required
•Experience in the defense industry, or highly secure environment (preferred but not required)
Skills:
•Communicate effectively both written and orally
•Effectively resolve conflicts and issues
•Engage employees and build a high functioning team by setting clear expectations, managing team performance and building high morale among team members
•Effectively multi-task including management of multiple projects and initiatives
•Exercise discretion and good judgment in making decisions
•Strong customer service focus working with end users
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, , age, national origin, religion, orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.