JOB DESCRIPTION
DISYS is currently seeking a Help Desk Analyst for a contract to hire opportunity in Novi, MI!
* The Help Desk Analyst will provide first and some second-level support on all enterprise platforms for our client's corporate office and remote locations.
* This role will be expected to accurately log all calls and requests into the Help Desk database either opening a new ticket or updating an existing ticket immediately upon ending the call or at most within 8 hours of taking the call.
* Requirements:
* High School Diploma required
* 1 year of multi-tiered technical support experience
* Must be able to perform, with or without reasonable accommodation, all essential functions of the job
* Excellent customer service and follow-up skills with both internal and external customers
* Capable of working with frequent interruptions and changing priorities
* Strong analytical and conceptual skills
* Ability to work in a fast-paced environment
* Strong verbal and written communication skills with the ability to clearly communicate to all levels of the organization
* Demonstrated ability to interpret business owner requests into anticipated result sets
* Comfortable providing technical support via telephone and remote control desktop tools
* Familiar with all Microsoft Office applications-Word, Excel, Powerpoint, Outlook, Access
* Basic to intermediate PC and peripheral hardware troubleshooting skills
* Comfortable performing troubleshooting on local area and wireless networks
JOB REQUIREMENTS
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.
Employer's Job# J3V2TY620JK5X26B7FM
Please visit job URL for more information about this opening and to view EOE statement.
