DESCRIPTION/RESPONSIBILITIES:
BLUE CROSS BLUE SHIELD OF MICHIGAN
ACCOUNT MANAGER
CENTRAL MICHIGAN 50-999 RETENTION
FLINT, MI
Responsible to retain and increase membership and retention within an assigned territory, generally with 100 or greater employees in a group, which includes national accounts or associations, in support of marketing sales goals and objectives.
Lead, formulate and implement long and short range strategies and account plans and resource deployments in support of territory initiatives and the sales and retention premium goals. May include resource deployment as necessary. Develop, implement and maintain effective and efficient face-to-face contact with executive level account management and decision-makers. Interface with various levels of internal and external customers explaining marketing concepts, resolving complex problems and administrative issues, and discussing proposals and retention activity as required. Develop specific retention strategy to identify and recognize individual customer characteristics, understand the decision-making process and gain trust from all labor, management, governmental decision-makers and independent agents. Provide the customer with information related to alternative methods of healthcare delivery (e.g., HMO, PPO, POS, and Traditional) which includes financial alternatives such as funding options. Explore possible jeopardy situations and develop sales and service strategies to retain the group. Implement and maintain an effective proactive resell process increasing premium income in existing markets. Utilize the resell process to coordinate the acceptance of renewals, settlements and open enrollment activities including the acquisition of information to complete necessary reporting. Develop annual forecast and sales plans to strategize and identify unenrolled segments and prospective customers as appropriate to territory, group size and geographic location. Design and coordinate account seminars, trade fairs and employee meetings including staffing, promotion and materials. Coordinate and assist in the education and training of group contact personnel and members in an assigned territory on BCBSM and/or BCN benefit programs. Provide customer benefit and rate information using tailored proposal materials. Participate in various forms of community relations to support positive corporate and marketing images. Other duties may be assigned.
DEPARTMENT REQUIREMENTS:
* Demonstrated ability to partner and support health care insurance agents, consultants, union and management.
* Knowledgeable in types of funding available at the Blues: Self-Funded (ASC), Experience Rated (ERS), Industry and Community Pooled Fully Insured required.
* Experience with medical, pharmacy, dental and vision benefits necessary to promote and retain Blue.
* Experienced presentation and consultative skills.
* Responsive to "what if" situations to consider alternative approaches.
* Demonstrated ability to establish and meet high impact goals.
* Accountable in current role and have a proactive approach and takes initiative.
* Ability to work independently and have flexibility in work schedules.
DEPARTMENT PREFERENCES:
* Involved in community relations and activities for any Central Michigan counties that will be serviced.
* Understanding of financials, i.e., Underwriting, Finance, Risk Management.
* Understanding of basics of quote development.
* Understands the importance of customer service and how it relates to retention and growth.
* Knowledgeable of current insurance industry trends and Affordable Care Act.
* BCBSM experience and understands the importance of working as a team.
The following licenses are required within 90 days of the employee's start date or 90 days from license expiration date.
1. Valid Michigan Accident and Health Insurance License.
2. Valid and unrestricted drivers license is required.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, , national origin, orientation, age, protected veteran status or status as an individual with a disability.
VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO