We are AAM. We have the POWER to move the world.
At AAM, we're looking for associates who push boundaries and drive solutions for the future. Innovators. Thinkers. Dreamers. Doers. No matter the role or function, every associate is a piece of what makes AAM great. We're growing and building #TeamAAM to be the best. Join us!
ITSM & Service Desk Manager
•This role is responsible for creating a framework for KPOs and KPIs in order to increase client satisfaction, deliver more services to the organization, and insure quality in the services being delivered.
•Responsible for design and delivery ofservices built on the ServiceNow platform.
•Responsible for working with clients
•This role also provides the resource management, counseling and improvement of the members of the Service Desk team. This role manages the Service Desk Leads and represents the team at other support meetings such as change, incident and problem.
•Ensures that changes, improvements and augmentations to the ITSM support processes are fully aligned to an ITIL framework
•Responsible for ownership of the ServiceNow tool
•Prioritizes, reviews and approves any changes to the ServiceNow tool
•Works with the ITSM Supervisor and Service Desk Supervisor to manage overall strategy and direction for ITSM
About American Axle & Manufacturing
For over 20 years, customers around the world have entrusted AAM to design, engineer, validate and manufacture driveline, metal forming, powertrain, and casting technologies for automotive, commercial and industrial markets. Today, we are a premier global Tier 1 automotive supplier with broad capabilities across multiple product lines to deliver efficient, powerful and innovative solutions for our customers. We've earned the trust of our suppliers and our customers through our steadfast commitments to quality, operational excellence and technology leadership.
AAM delivers power. We deliver power literally through vehicle components, systems and innovation, but we also deliver power in ways unseen. We power our associates, their families, and the communities in which we operate. Our global team of over 25,000 associates has a clear vision of where AAM is going and how we are going to get there. After all, they are the reason we are a leader in the automotive industry. We are powering the future. We are AAM. Move with us, and join #TeamAAM.
For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail aamhr@aam.com . AAM is an equal opportunity/affirmative action employer.
AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law.
