GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com.
GP Strategies has an immediate need for a Tuition Assistance Program Specialist to work out of our Troy, MI office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide high quality program support by utilizing excellent administrative, customer service, and leadership skills.
* Conduct quality assurance tasks and achieve superior accuracy measures
* Participate and contribute to root cause analysis and continuous improvement initiatives
* Provide a level of escalation for TotalAccess service request tickets related to complicated enrollments, research & work with customer/payroll/payment services to resolve issues, and in support of domestic and international local hire employees (ILHE)
* Research and compile benchmarking of other client programs
* Present LTP Career advising information to future participants both virtually and face to face in support of career booths.
* Develop, adjust, deploy and analyze LTP participant surveys for enrollment motivation, customer satisfaction, and university/program satisfaction. Present results to client.
* Write various communications in support of projects as well as policy and process changes, end of the year promotions and ad hoc.
SKILLS REQUIRED:
* A desire to provide exceptional customer service
* Analytical and excellent attention to detail
* Ability to work independently and in a team setting
* Excellent communication skills with the ability to communicate effectively via telephone and e-mail with customers and client
* Ability to defuse agitated situations
* Ability and desire to excel in a fast paced environment
* Must be self-directed and be able to manage competing priorities
* Internet and computer savvy
* Must be willing to travel to support the LTP Presentations
EDUCATION/EXPERIENCE REQUIRED:
* Associates and/or bachelor s degree preferred, or equivalent level of skills and experience
* Prior experience in an administrative and/or customer service position
* Web-based application data entry and help desk experience
* Proficient in MS Word and MS Excel
* Advanced MS Outlook skills
* Tuition Program Management system and/or Learning Management System (LMS) administration experience preferred
* Help desk issue ticket tracking system experience preferred
GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, orientation, veteran status, or marital status.
Employer's Job# 12362
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