DESCRIPTIONAre you known to team members as the advocate for moving the bar higher on all fronts to ship the best products? Do you have a passion for building scalable and extensible world-class applications?Do you like creating software solutions to atypical problems by "breaking the mold" type thinking? Is having the ability to see your work positively affect millions of peoples something that gives you a sense of pride? If you answered YES to these questions, it's time for you to consider joining Amazon's Seller Experience team responsible for cutting edge, global intelligent machine learning software development. Do we have your attention now? Keep reading to learn more...
Our goal is simple - the Seller Experience Team seeks to make online selling more attractive to a broader demographic of potential retailers through superior scalable object-oriented code. Your work will directly impact cost, selection and the customer experience for both internal and external customers alike. We build internet-scale distributed systems that enhance the Amazon Seller experience. Our teams get to work on truly unique problems and develop atypical solutions - talk about thinking out of the box...there is no box! We are forward thinkers doing what no one else is doing. It doesn't exist? We will build it.
As a member of the Seller Experience team, you will play a pivotal role in our expansion plans. You will own procuring, installation and configuration of pre-production and production stacks. You will own configuration changes to promote additional zip, region and fc launches as well as automating these procedures with the goal to drive down expansion times to as near as zero as possible.
As an experienced Support engineer you will also manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools. You provide detailed data and communications within tickets and tend to over document and over communicate. You work on support projects that require a limited scope or are well documented. You interface with other team's to resolve tickets and complete projects. You generate service metrics using scripts and/or documentation. You become very familiar with the use of monitoring dashboards and applications and use them to determine service issues. You communicate professionally with your team and other teams in your division, knowing when to contribute and when to listen. Your work is accurate and thorough and you strive towards excellence.
BASIC QUALIFICATIONS* You strive to improve the customer experience by resolving issues completely and in a timely fashion.
* You persistently drive others to discover and resolve root cause when needed.
* You proactively support knowledge-sharing within the team and across your division.
* You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively.
PREFERRED QUALIFICATIONS* You solve problems at their root, stepping back to understand the broader context.
* You have a strong aptitude for trouble shooting and problem solving.
* You maintain SLA's through the implementation of proactive issue detection and reporting.
* You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
* Able to prioritize in complex, fast-paced environment.
Is this the opportunity you have been waiting for? Is it time to make a change? If that's what you are thinking, then what are you waiting for? It's time to join this innovative team at Amazon to take your career to new heights all while enabling our customers to reach their own goals. Reach for the stars....dare to dream about an amazing career at Amazon! Send us your resume. It's quick and easy. We can't wait to meet you!
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Orientation
