Job Description
Under Account Managers supervision, act as a liaison between customers, plants and affiliate personnel in handling daily commercial issues, and coordinates and manages application engineering projects. Functions as contact person for customer engineers. Performs and/or reviews product planning, testing and analysis activities. Evaluates issues and provides resolution and handles more complex situations. Prepares and delivers complex technical reports and presentations. Develops, understands, and reports customer warranty data. Identifies future business opportunities and potential risks. Investigates competitor products.
THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Builds and maintains relationships with internal and external customers to address and resolve daily issues, gather information, focus on customer and competitor trends, relate pertinent information back to management.
Assists in cost analysis, tracking and coordination activities as required.
Supports business expansion activities; assists in the development of customer and product based strategies for specific products/commodities.
Implements customer/product based strategies, as directed by management. May gather and summarize information related to customers, competitors, business and market environment in order to identify and plan for current and future business opportunities. May assist in developing sales plans for existing customers and in identifying potential and/or future business opportunities.
Assists in development and execution of sales and engineering plans.
Assists in the compilation, preparation, review, and submission of request for quotation (RFQ) materials and related information.
Assists in negotiating internally and externally regarding pricing, costs and timing. Assists in negotiating pricing and cost reductions with Mitsubishi Electric plants on behalf of the customer. Negotiates internally with plants on the timing of parts releases.
Handles daily issues related to prototype parts including ordering, negotiating deliver, price and payment.
Acts as a liaison between Mitsubishi Electric Plants, customers and affiliate personnel in addressing and resolving daily technical issues pertaining to delivery, timing, meeting customer requirements, capacity issues, and quality.
Coordinates pre-production activities including processing orders, quoting pricing, developing new product schedules, coordinating tooling, ensuring part readiness, etc.
Maintains program timing and related activities including design changes, build out of vehicle, part number changes, obsolescence claims and packaging approvals.
Facilitates PPAP schedule and ensures launch preparedness by managing design changes and ensuring plants meet delivery targets according to customer requirements.
Works closely with materials management, production control and plan personnel in product phase-out activities to ensure no obsolescence.
Works closely in supporting and resolving technical, commercial, quality, and warranty related issues.
Assists Plants in investigating value-added (VA) opportunities and obtaining customer approval of process and design changes related to cost saving efforts. Monitors and tracks previously identified value-added (VA) opportunities.
Follow up and assist with the resolution of Accounts Receivable related issues. Ensures accuracy and completion of all related paperwork (purchase orders, airfreight bills, etc.).
Support and assist the Account Manager and/or Director as needed.
EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:
0-3 years experience.
Bachelors Degree in Engineering; mechanical or electrical preferred.
SAE and/or other extracurricular activities.
Strong communication and organizational skills.
Competitive and aggressive individual.
Written, verbal, and cross-cultural communication.
Computer literate, especially in Microsoft Office. 11 paid holidays + shutdown
First, Last Name: CHERYL CRAWFORD
Address1: 15603 CENTENNIAL DR
City: NORTHVILLE
State: MI
Zip: 48168
Email: HR@MEAA.MEA.COM
Fax: 7343541059
