Job Details

Provides support in defining and developing product architecture through the provision of designs and evaluation of storage products in order to meet business needs. Works with senior team members to ensure the appropriate storage level provisioning is maintained. May assist with monitoring server/storage infrastructure and any processes related to these systems. Provides second level technical support, guidance and direction for storage products supported. Resolves problems identified by system administrators or through monitoring software. Investigates, identifies and documents proposals that will improve application recoverability. Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents events to ensure continuous functioning. Participates in testing, upgrades and configuration of system and services. Evaluates and ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Performs operation and maintenance support within a medium-sized Storage Area Network Enterprise environment. Collaborates with team members on the development and analysis of system standards, thresholds and recommendations to maximize system performance.