Job Details

REQUIRED SKILLS:
* High school graduate or GED equivalent is required.
* Oral and written communication skills necessary to communicate with subscribers, accounts, or other departments in a clear, concise and tactful manner.
* Knowledge of Association Performance Standards (MTM).
* Knowledge of Industry driven regulations and guidelines.
* Manual dexterity and visual acuity are needed to access and interpret computer records via PC along with basic math skills in reconciling accounts.
* Ability to resolve problems related to membership and billing changes. Proficient in current industry standard PC applications.
* Ability to comprehend, interpret and apply the policies, practices, and procedures related to billing and membership record changes that are learned through formal and on the job training.
* In addition, the technical knowledge must be acquired through successful completion of the ninety (90) day M/B Training Program.
* Other related skills and/or abilities are required to perform this job.
* Must successfully complete and pass Data Entry assessment with a typing speed of 30 wpm.

Departmental Preferences
* Demonstrated ability to analyze data and resolve basic membership and billing problems with a minimum of assistance. Demonstrated command of all skills necessary for successful verbal and written communication with subscribers, accounts, etc. in a clear, concise and tactful manner. Manual dexterity and visual accuracy are needed to access and interpret computer records via CRT along with basic math skills in reconciling accounts. Must type 30 w.p.m.; must have computer skills; and must have successfully completed accounting classes in high school or college.