Senior Engineer-Global Quality Strategy Development, Warren, MI, General Motors. Coordinate global efforts to ensure all GM Regions utilize Compass global initial qlty &satisfaction survey. Ensure that GM Region Qlty Strategy Mgrs define &monitor key vehicle &component qlty targets. Member of team to execute &implement product qlty reporting processes to identify top vehicle technical issues in body, propulsion, chassis, thermal, interior, electrical &infotainment systems. Evaluate &communicate technical warranty claims &customer satisfaction issues &assign tasks to improve product qlty to mfg, product dvlpmt &continuous improvement groups. Use DFSS &Red X statistical engrg, to define &implement global tool in information technology systems to improve vehicle &component durability based on warranty metrics. Support qlty strategy manager &directors on multi-year IT (information technology) roadmap to ensure qlty capabilities such as incident capture/mgmt, issue mgmt &tracking, data analysis, reporting &closed loop learning. Execute key initiatives of GM global qlty strategy defining reqmts for database structures &software apps providing users (program qlty mgrs, current product qlty engrs, operation qlty teams, &product engrs) with a seamless experience through clear &concise technical data. Bachelor, Mechanical Engrg. 12 months’ experience as Quality Engineer, Reliability Engineer, Quality Data Management Engineer, or related, evaluating &communicating technical warranty claims &customer satisfaction issues &assigning tasks to improve product qlty to mfg, product dvlpmt &continuous improvement groups. Mail resume to Ref#951, GM Global Mobility, 300 Renaissance Center, MC:482-C32-D44, Detroit, MI 48265.
