Siebel Business Analyst, General Motors, Detroit, MI. Dvlp Siebel process flows &functional designs for complex business problems at GCCX global call centers, Sales Assistance, Marketing Support, &GM Information Technology orgs. Collaborate with global Siebel technology teams to guide future business direction, enhancements, &optimization. Perform Siebel data mining, &interact with systems administrators &engrg resources, to support transformation programs, providing app support, using enterprise app architectures such as Web Services to design systems &integration architectures, &deliver integrated telephony, chat, web-to-case customer requests on a worldwide basis. Create smart scripts assessments to estimate call center performance. Promote business strategies incldg assessing priority of new project requests to derive maximum business value from investments in technology. Standardize business processes, simplify Siebel workflows to gain efficiencies. Identify new opportunities for an improved customer exp &productivity. Master, Computer Science, Computer Engrg or related. 12 mos exp as Siebel Specialist, Siebel Business Analyst, or Siebel Program Manager, performing Siebel data mining, &interacting with engrg resources, to support transformation programs, providing app support, using enterprise app architectures such as Web Services to design systems &integration architectures, &deliver integrated telephony, chat, web-to-case customer requests on a worldwide basis. Mail resume to Ref#6923, GM Global Mobility, 300 Renaissance Center, MC:482-C32-D44, Detroit, MI 48265.
