Job TitleQuality Technician Location CityWalker Location State(s)MI Job DescriptionJoin Us! We are looking for an Quality Technician, who is ready to build their future!
Tubelite Inc., is a responsive, West Michigan based, leading supplier of storefronts and entrances to the glass and glazing industry since 1945. Our customer's success is our mission, with a strong focus for on time and complete delivery and our damage-free guarantee. Tubelite Inc. also cares for our environment including providing LEED energy efficiency credits, recycling of raw materials and finishes that are applied using environmentally friendly processes
General Description:
Reporting to the Quality Assurance Specialist, the Quality Technician (QT) will support the corrective action and preventive action (CAPA) processes for clients, suppliers, products and processes. The QT will be responsible for recording, reviewing, analyzing, prioritizing and documenting quality data to support the organization's problem solving activities. The QT must be able to resolve simple client issues and complaints and provide accurate status updates through frequent and timely communication with clients regarding complaint resolution. In addition, the QT will support calibration and training activities.
Principle Duties and Accountabilities include, but are not limited to:
•Receive, document and analyze incoming customer issues and complaints
•Researching issues and collect data required for analysis
•Contact clients if additional information is required
•Resolve routine/simple client problems/issues
•Track status of client issues and contact clients regarding changes and updates
•Establish supplier non-conformance and processes and improvement through corrective action processes
•Develop and support calibration system and processes
•Develop and conduct product and process audits
•Support and develop product and process training
•All other duties as necessary to support company operations
Position Requirements:
•Associates Degree preferred
•High school diploma or general education degree; related experience and/or training; or equivalent combination of education and experience
•Minimum two (2) years experience with direct customer contact
•Commitment to excellent customer service through individual efforts and a team approach
•Fenestration or commercial building products experience, strongly preferred
•Experience with JDE (or other ERP systems), strongly preferred
•Strong math and computer skills, particularly Microsoft Word and Excel
•Strong organizational and problem solving skills
•Excellent verbal and written communication skills
•Strong attention to detail
Equal Employment Opportunity/Women/Minorities/Protected Veterans/Individuals with Disabilities