The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.
Responsibilities
*ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
*Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
*Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
*Maintains daily contact with the QA department regarding workflow and pending report status.
*Files and archives open and closed cases.
*Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
*Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
*Appropriately directs calls to other departments as needed.
*Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
*Assists in resolution of customer complaints and quality assurance issues as needed.
*When necessary, notifies management of any report issues or concerns.
*Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
*Perform other duties as assigned.
Qualifications
EDUCATION AND/OR EXPERIENCE
*High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience.
* Experience in a medical office or insurance industry preferred.
QUALIFICATIONS
*Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
*Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
*Must have a full understanding of HIPAA regulations and compliance.
*Must be a qualified typist with a minimum of 40 W.P.M.
*Ability to follow instructions and respond to managements’ directions accurately.
*Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
*Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
*Must be able to work independently, prioritize work activities and use time efficiently.
*Must be able to maintain confidentiality.
*Must be able to demonstrate and promote a positive team -oriented environment.
*Must be able to stay focused and concentrate under normal or heavy distractions.
*Must be able to work well under pressure and or stressful conditions.
*Must possess the ability to manage change, delays, or unexpected events appropriately.
*Demonstrates reliability and abides by the company attendance policy.
*Must maintain a professional and clean appearance at all times consistent with company standards.
