Jobs in this category are responsible for providing professional, timely, and courteous customer service in the installation, alignment, brake, and mechanical areas of the Automotive Center. Individuals should be working towards or have completed ASE Certification.
Responsibilities/Skills/Experience Requirements
Job Duties/Responsibilities:
Diagnoses and repairs to specifications brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
Explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers
Continuously learns new technical information and techniques in formal training sessions in order to stay ahead of the rapidly changing automotive technology world.
Demonstrates a sense of responsive urgency to every customer no matter what service is required
Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
Maintains an organized neat and safe bay.
Required Skills:
Certified Technician/Mechanic
Maintains an organized neat and safe bay.
1-2 years of automotive mechanical diagnosis, problem-solving and repair experience to succeed in this position.
A high level of motivation and energy and strong customer service skills are also required.
Must have a Valid Driver s License.
Advanced Technician/ Mechanic
At least 2-3 years of strong automotive mechanical diagnosis, problem-solving and repair experience
5 ASE certifications are preferred for this position.
You ll also need a high level of motivation, energy and a customer-focused attitude.
Must have a Valid Driver s License.
Master Technician/Mechanic
5+ years of automotive mechanical diagnosis, problem- solving and repair experience as you mentor and teach Teammates while discussing problems with customers
You will also need strong leadership skills and a customer-focused attitude to go along with a high level of motivation and energy.
8 ASE certifications are required.
Must have a Valid Driver s License.
Education Requirements: HS Graduate or Equivalent
Driver's License Required: Yes
Travel Requirements: Yes
Age Requirement: 18+
Job Function: Automotive
Payroll Location: 06212: Sears Auto Center
Store/Unit: 06212
Sears Req Type: Hourly
Equal Opportunity Employer / Disability / Vet.
Employer's Job# 848856BR
Please visit job URL for more information about this opening and to view EOE statement.