SQL System Engineer, General Motors, Detroit, MI. Analyze using Oracle database, MATLAB, Tableau, &Cognos, &document data svces work flows, back-end interactions, &whole eco-system of new data svces in embedded current &Gen10 models OnStar infotainment &telematics systems incldg in vehicle Wi-Fi (internet) data usage, data plan reliability &stability, customer feedback &satisfaction on Wi-Fi access, &BRM system. Convert operational data using Tableau &Cognos into analytic reports with graphical representation for every process in whole regions (U.S./Canada, &Mexico). Investigate issues, identify root causes &dvlp solutions (fixes &alternative work flows) to address performance issues such as data reliability. Use Tableau &Cognos for reporting &preparing dashboards for business visualization of KPI metrics. Work with CLOB &LOB data types to load large XML documents into database tables. OnStar Technical Assistance cases affecting Wi-Fi svces &data sales &usage to identify &provide a root cause, liaising with internal IT counterparts &third party ATT developers &testers using AT&T &JASPER. Participate &lead design/process related technical discussions with dvlpmt teams and/or other stakeholders. Troubleshoot high priority customer care data svces issues. Master, Computer Engrg, Electrical Engrg or Computer Science. 12 mos exp as Engineer or Business Intelligence Developer, converting operational data using Tableau &Cognos into analytic reports with graphical representation for all process in whole regions or plants. Mail resume to Ref#495, GM Global Mobility, 300 Renaissance Center, MC:482-C32-C66, Detroit, MI 48265.