Position Description
Lenovo's fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. Through our Entry Level Talent Program, Lenovo is developing career minded individuals to drive the next generation in technology. University graduates who have a passion for technology and an aptitude for success are encouraged to apply.
The Operations Department of Lenovo Software is currently recruiting for an Operations Level I order fulfillment position to work in our Carmel, IN office. The main responsibilities are fulfilling and invoicing customer orders, managing the Operations implementation for new product launches and special projects, and providing a superior customer experience. The successful candidate will be required to interlock with Lenovo fulfillment teams, Stoneware sales and management teams, Channel Partners and End Users to ensure orders are processed correctly, resolve any open issues and communicate ongoing status of the orders and projects to various teams and individuals. An ongoing responsibility will be to drive continuous improvement in all aspects of the Operations process.
Additional Responsibilities:
* Excellent customer service to both internal and external customers
* Verifying customer tax status and collecting proper documentation
* Order issue resolution
* Error free customer order processing
* Maintaining invoice accuracy
* Notifying customers of upcoming renewals and assist in securing renewal purchases
* Coordinating and scheduling customer training
* Completing special projects as assigned
Position Requirements
Basic Qualifications:
Bachelor's of Arts, Bachelor's of Science, or equivalent
1-3 years experience in Customer Service or a related field
Preferred Qualifications:
Proficient in Microsoft Office (Excel & Word) and web-based applications (Salesforce, Accounting Seed or Avalara experience a plus)
Excellent verbal and written communication skills
Strong analytical skills and attention to detail
Ability to communicate and work well with all levels of management, customers, partners, and vendors
Self-motivated problem solving ability
Multi-task oriented and organized
Ability to work in a team environment
About Lenovo:
At $45B in global sales, in 160 countries, Lenovo is a collection of highly skilled and talented people doing what we do best: producing the very best in world-class products. From personal computers and tablets, to cell phones, applications and servers, everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do. We're looking to add fresh, talented individuals who are self-motivated and desire boundless opportunities, to join us. Come share in the discoveries that are forged from our shared achievements at Lenovo as we drive the next generation in technology.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Employer's Job# 56748
Please visit job URL for more information about this opening and to view EOE statement.
