Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
The Work Management Performance Lead is responsible for working with the Work Management Zone Manager to provide leadership, direction, and management of continuous improvement efforts. Continuous Improvement is an element of the Consumers Energy (CE) Way that focuses on our culture of improving processes. The purpose of this role is to drive continuous improvement initiatives using lean principles and The CE Way across Operations resulting in improved Safety, Quality, Delivery, Cost, and Morale to achieve key breakthrough business results. The scope of work will include coaching and mentoring leadership to strengthen monitoring and controlling, problem solving and waste elimination skill sets. The Work Management Performance Lead will effectively use Lean thinking, Business Plan Deployment, and the PDCA methodology to drive a lean culture and operating system. The individual must possess an in depth understanding of quality and lean principles. They must be able to work across all Operations (service, distribution, scheduling, contact center, engineering, work, tools, and methods) as well as other organizations outside of Operations (fleet, HR, Lean Office, etc).
Job Description
•Support Operations leaders in application of Visual Management and business plan deployment to ensure organizational strategies are aligned with CE corporate strategy using scorecards, A3's, countermeasures, daily, weekly, and monthly operating reviews focusing on problem solving and performance gap to target.
•Partner with Operations leaders to practice structured problem solving processes including problem definition, barriers analysis, and pareto graph design while partnering with the business to fix processes and operational issues and help to generate solutions to gaps in performance.
•Apply PDCA cycle to identify Operations process gaps and opportunities for continuous improvement.
•Utilize a gap assessment to understand Operations maturity level in implementing and sustaining the CE Way habits and methods.
•Assist in applying process improvement tools such as SIPOC, KPI, process mapping as a way to ensure the Operations improvement efforts are focused and prioritized.
•Develop and lead a plan to foster a continuous improvement culture through utilizing CE Way elements, behaviors, and habits. This may include applying communications, change management tools, and recognition programs.
•Assist the Operations with achieving sustainable operational excellence by using and incorporating a tracking and monitoring mechanism that includes control plans, go-sees, and LPA's for process confirmation.
•Assist in the deployment of Lean tools to drive continuous improvement (i.e. Leader Standardized Work, Layered Process Assessment, Value Stream Map, and Visual Management, problem solving).
•Train, coach, mentor and implement the CE Way, facilitate process improvement initiatives, go and see, process confirmations and assessments and track and monitor performance.
Requirements/Qualifications
•A Bachelor's degree in the applicable field of study. Less than a Bachelor's degree may be acceptable if accompanied by 8 or more years of extensive applied utility or operations leadership experience or lean area work experience, company or industry experience in positions that demonstrate required abilities and performance.
The following skills / experience may set you apart:
•Lean Certification or similar experience working in a lean environment.
•Strong lean background with hands on experience applying lean tools (lean thinking, A3's, PDCA, value stream mapping, waste reduction, standardized work, lead time reduction, process standardization).
•Problem solving techniques (RCA, five why, cause and effect diagram, pareto, Value stream mapping).
Essential Functions
General management jobs provide or supervise/manage/direct the planning, business analysis, budget preparations and analysis, negotiations, transactions, customer services and auditing of a wide variety of business functions and processes of specific operating and support areas th... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
