Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a Customer Service Representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.
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High school diploma or general education degree (GED) is required. Associates degree in related field preferred
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A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred
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Excellent customer service skills (friendly, courteous and helpful)
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Effective listening and communication skills
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Good grammar, voice and diction
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Good organizational and time management skills
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Ability to analyze and solve problems effectively
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Accurate; consistent attention to detail
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Ability to attend three week training program
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Accurately pass written and verbal skills assessment after training is completed
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Demonstrated understanding and application of effective selling strategies and techniques
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Confidence to initiate customer contact, and comfortable asking for the sale
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Strong team player who works productively with a wide range of people and personalities
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Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
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Basic computer and keyboarding skills
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Able to perform basic business math
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Able to present a professional image at all times to customers and vendors
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Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
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Bilingual is a plus
