Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
To provide exceptional service to internal and external customers through timely order approval, collection management, and deduction resolution
Day-to-Day Role:
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Review daily deduction report and take actions to pull back up, code, and route to the appropriate department for research and resolution
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Communicate with customers and other departments on orders status and research, analyze and resolve customer issues
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Contact customers regarding deductions submitted with inadequate supporting documentation
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Maintain customer contact notes for assigned customers
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Notify internal and external customers on order status
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Respond to inquiries related to credit issues, past due balances, order status, payment application and deductions from customers, Sales Representatives, and Customer Service Representative
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Create/distribute remittance memos for un-allowed deductions
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Follow up on unresolved deductions and invoices using the deduction and collection modules
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Monitor and ensure timely credit evaluation of orders and review cash receipts or unresolved past due balances
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Account reconciliation and reporting
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Consult and keep management apprised on significant account developments or activities