Company Job ID-J3G3FJ6ZFX7SZ9RZBG3
Description: The Customer Service Specialist is responsible for ensuring efficient, high quality service to both internal and external customers by providing timely responses to customer issues via phone, e-mail and fax. Requires 0-2 years of customer service experience.
Essential Functions:
- Handles customer service inbound and outbound telephone calls
- Must meet daily performance metric requirements which include talk time, average handle time, login adherence and quality guidelines for all calls
- Works with customers on a daily basis to sustain and improve business relationships
- Supports customer growth by asking for the business with every inbound call
- Assists in managing customer retention activities by serving as liaison between customer and Service Center to ensure customer needs are being met
- Participates in outbound calling campaigns to retain existing customers and regain lost customers
- Soft collections via inbound and outbound calls or walk-in customers
- Assists in the delivery and service process by addressing and correcting routing exceptions
- Provides general administrative support by assisting in customer retention activities, reports, general filing and daily route paperwork
Requirements:
- 0-2 years customer service experience
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Strong time management and organizational skills with an attention to detail and ability to multi-task
- Typing and data entry experience
- Proficient PC skills (Word, Excel, PowerPoint), PeopleSoft experience preferred
- Ability to work in a fast paced environment
- Ability to work effectively in a team environment
- High School Diploma or Equivalent
Ferrellgas offers competitive pay, a comprehensive cafeteria style benefits package, a wellness credit, a 401(k) plan with a company match, an Employee Stock Ownership Plan, paid holidays, vacation, and bonus potential.
Keywords: Customer Service, CISCO, PeopleSoft, call center, phone, propane, LP, queue
