Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
DEPARTMENT SUMMARY
This position will be within the Resource Planning team. Resource Planning supports our Customer Contact Centers by scheduling and planning required resources. The team works closely with the staff of the Customer Contact Center to meet the needs of our customers.
JOB DESCRIPTION/RESPONSIBILITIES
The ADMIN ASST III would be resonsible for data entry for the Resource Planning team. This includes CSR schedule modification and additions, non phone work schedule changes and additions, and overtime schedule changes and additions. The ADMIN ASST III will also be responsible for processing data related requests from the Resource Planning team. This position will be located in Lansing or Grand Rapids.
REQUIREMENTS/QUALIFICIATIONS
At least 2 years of applicable experience and a High School diploma or equivalent
The following skills will set you apart from others:
* Ability to interact with internal and external clients to receive advanced information.
* Knowledge of department practices and procedures.
* Communication skills
* Ability to solve basic department related problems
This position will be filled at the appropriate salary grade from the job family based upon the skills, knowledge, and experience of the selected candidate.
ESSENTIAL FUNCTIONS
The Administrative Assistant III typically requires two or more years of working experience in Administrative Support and performs a wide variety of complex clerical, secretarial, or data entry tasks. These tasks may include scheduling office operations for a major administrative unit, budget preparation/reconciling/reporting, compiling and analyzing complex data and preparing reports. The employee may be responsible for prioritizing work and directing/training lower level employees or be expected to efficiently utilize several computer software programs. In summary, an Administrative Assistant III performs a variety of complex office tasks, and has the ability to resolve most questions and problems while only referring the most complex issues to higher levels. The employee performs calculations and/or analyzes situations/data to determine applicable methods, procedures or techniques in relationship to standardized practices, rules and regulations.
HOURS AND TRAVEL
This position requires the individual work 40 hours per week with 90% of time spent in the office or specific field locations.
This position may require the ability to travel between field locations. This position may include nights and
weekend/holiday timeframes.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to
sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and
reach with hands and arms. The employee frequently is required to talk or hear. The employee will be using a computer
and the associated keyboard and mouse. The employee must frequently lift and move up to ten pounds and occasionally
lift and move up to seventy-five pounds. Specific vision abilities required by this job include close vision, color vision,
depth perception, and the ability to adjust focus. The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job. The noise level in the work
environment is usually moderate. Internal (employee) applicants must be in his/her current position for a minimum of twelve months to be eligible for this
vacancy, unless otherwise approved by his/her Officer.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
