Job Details

• Manage monthly service contract renewal list in Sales Force
• Execute contract renewal Customer Service Verification calls
• Upload leads in Sales Force
• Create new Contract Renewal Proposals, as necessary
• Customer Master Maintenance – identify changes needed and enter into Casewise system
• Preventative Maintenance Agreement maintenance – identify needed changes and submit to Central Contract Administration via PMA modification process
• Initiate contract termination requests uncovered during renewal process
• Retrieve copies of active contracts for customers and sales groups
• Forward service agreements for DOA when needed
• Input/Correct estimated hours to complete service inspections during the service contract renewal process
   

• Associate’s Degree, Certification or proven equivalent professional administrative experience.
• 2+ years of experience in contract administration or in a related area preferred.
• Applicant should have knowledge of commonly used concepts, practices, and procedures within the construction field. 
• Effective writing skills, teamwork, legal compliance, understanding of contracts desired.  
• Experience in Fire and Security or Construction industry a plus. 
• Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
• A strong work ethic and ability to communicate effectively with upper management.
• Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
• Customer service mindset and high interpersonal savvy and approachability.
• Consistent pleasant and professional demeanor toward all levels of team members.
• Ability to complete assigned tasks with a minimum of guidance and oversight.
• Ability to prioritize multiple tasks.
• Must be able pass a pre-employment background and drug screening.

EEO/AA/Female/Minority/Veteran/Disability Employer

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