Job Details

Job id-000000004935-1663

Required Skills

• Advanced technical proficiency of commonly used operating system, including Microsoft products.
• Experience with Apple Macintosh, TCP/IP Networking, serial communications, and database management desirable.
• Microsoft Exchange expertise a plus.
• Strong interpersonal communication skills required.  Ability to effectively communicate in a professional manner.
• Pleasant and professional phone etiquette. 
• Strong organizational skills and ability to effectively prioritize work to meet established deadlines. 
• Ability to work with minimal supervision and ability to handle non-standard events.
• Must be a team player, have a positive attitude and be flexible.
• Requires independent analysis and judgment skills in using prior experience and knowledge of PolyVision’s products to successfully resolve standard and non-standard customer support issues.
• Ability and willingness to work extended hours, as necessary, to effectively accomplish assigned tasks.
• Advanced technical proficiency of commonly used operating systems including Microsoft, Apple, and Linux.
• Experience in TCP/IP and UDP protocols and communication
• Experience with A/V systems install and troubleshooting with Telepresence
• Experience in providing Linux/UNIX technical support to Customers
• Experience with Virtual Environments install and configuration
• Experience working in Enterprise IT Support environments. Microsoft Exchange expertise a plus
• Working knowledge of Windows AD Domain and SSL
• Working knowledge of Domino and Lotus Notes a plus
• Experience with logging systems (i.e., Syslogs, Windows Event Logs, product specific logging)
• Strong interpersonal communication skills required.  Ability to effectively communicate in a professional manner.
• Able to interpret questions, identify problems, and propose solution within SLA guidelines
• Ability to travel up to 25%

Required Experience

• Bachelor’s degree in technical field.
• Minimum of two (2) years of technical support/customer service experience.

For more details see online:URL