Ensure the smooth operation of computers and other technology related hardware at Kendall College of Art and Design while providing end user support to students, faculty and staff. This position will also assist in the maintenance of the network infrastructure and help implement new services as needed. This is a part-time position with a maximum of 28 hours per week to work the afternoon and early evening shift. May be required to work occasional weekends as assigned.
Essential
Provide first line customer support for all students, faculty and staff utilizing the help-desk software
Document all information regarding support into service management software
Troubleshoot and perform repairs to designated lab and classroom computers and equipment
Provide support and maintenance to College owned faculty laptops
Assist students with required software and hardware issues on their laptops.
Assist instructors in the evaluation and use of various software applications
Install, secure, and maintain all equipment.
Assist with the smooth operation and installation of printing services for students, faculty and staff.
Create and deploy standard setups of computers for use throughout the college.
Proactively monitor and address any technology related issues at the college.
Actively work to improve the environment at the college through use of technology.
Assist other technical services staff on other projects as assigned.
Maintain, update and repair Mac OS, Windows, and other server equipment and software.
Required Education:
At least two years of college coursework in CIS or a related field.
Required Work Experience:
Experience working in a customer service setting working with computer systems and other technology.
Preferred Qualifications:
Bachelor's Degree in CIS or related field.
At least 2 years of experience working in a customer service setting working with computer systems and other technology.
