Job Details

The Accounts Receivable Representative position provides exceptional service to internal and external customers through the timely resolution of deductions, collection management, approval of orders and minimizing write offs. 

Day-to-Day Role:

• Review daily deduction report and take appropriate action(s)

• Contact customers regarding deductions submitted with inadequate supporting documentation

• Add reason codes to all new deductions

• Route deductions to the appropriate department/personnel for research and resolution

• Update and maintain deduction tracking system for assigned customers

• Maintain customer contact notes for assigned customers

• Create/distribute remittance memos for un-allowed deductions

• Send past due notices to customers

• Follow up on unresolved deductions

• Contact customers as needed on past due balance

• Answer account questions relating to past due balances, order status, payment application, deductions, etc

• Answer inbound calls from customers, as well as those received when providing Credit Department coverage

• Ensure timely processing of orders

• Monitor order queue at assigned times

• Release orders to other departments per Dart Credit Policy

• Notify internal and external customers on order status

• Interface with Sales, Customer Service, Pricing, Order Entry, Traffic, Production and other departments

• Periodically review pending orders for recent cash receipts or past due balances that have been resolved

• Account reconciliation