REQUIRED SKILLS:
* Bachelor’s degree required
* Six Sigma or Lean Certification preferred
* At least 5 years required in a combination of the following: BCBSM or other related experience, Workforce Management methodologies and principles, and/or Customer Service or Call Center experience
* At least 3 years of experience managing multiple teams/projects and leadership experience with either direct reports or other relevant leadership experience including project management
* Strong analytical skills, adept in data mining, data analysis and data presentation
* Advanced PC skills, including experience using Microsoft products (i.e., Word, Excel and PowerPoint)
* Expert in trending and forecasting of data for predictive analytics
* Expert in Data Analytics and Data Modeling
* Expert in data presentation, including complex topics to a varied audience
* Ability to create presentation materials including software, charts and graphs and communicate to groups
* Proven ability to prioritize competing needs of multiple, rapidly evolving initiatives
* Ability to communicate complex ideas in clear, succinct terms (written and verbal) for business and process decisions
* Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
* Demonstrated ability to work well within a team environment
* Excellent speaking-listening-writing skills, attention to detail, proactive self-starter
* Communication skills
* Strategic thinking
* Interpersonal skills
* Knowledge of Workforce Management forecasting and scheduling software preferred
