Looking for a great Customer Service career with amazing hire-in benefits? Kelly Services is looking for experienced Customer Service representatives to join a growing company in Kalamazoo. These positions start at $14.00/hour, and these are 90-day temp-to-hire positions on 1st and 2nd shift! We are looking for candidates interested in pursuing a Call Center career.
Here are some of the amazing Hire-In Benefits:
- 100% employer paid health insurance premiums, 70% paid for dependents
- 2 weeks paid vacation, 10 paid holidays, 5 sick days
- Opportunity to earn up to $1,500 in quarterly bonuses after meeting company goals
JOB FUNCTION:
To provide excellent customer service support to end-users via telephone, email, live chat, or Salesforce.com.
ESSENTIAL FUNCTIONS:
- Handle, as appropriate, customer questions or problems received by telephone, email, live chat and Salesforce.com
- Provide solutions courteously from email or troubleshooting templates. Draw from previous experiences and provided resources to solve more complex/uncommon issues.
- Meet weekly with technical support and customer service staff to discuss trends within customer inquiries.
- Maintain training and proper knowledge of new and existing products.
- May assist in staffing company exhibit at trade shows and conferences, answering questions about products and obtaining names of prospects.
DAILY TASKS:
- Assist customers with phone orders and other general phone inquiries.
- Handle internal and external communications for new online orders.
- Answer customer service questions via phone, salesforce.com, live chat sessions and through email.
- Assist customers with general questions and/or concerns of products
- Issue return authorizations for customer exchanges and refunds.
- Maintain customer service voice mail and places call-backs.
ADDITIONAL RESPONSIBILITIES:
Must be able to work in a team environment in various aspects of the organization.
Why Kelly:
* Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
* Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase¿and the coverage is portable*
* Service bonus plan
* Holiday pay plan
