Job Title: Project Coordinator New Service Connection Team
Location: Traverse City
Functional Area: Other
Requisition #: 51037729
Employment Level: Professional (Non-Supervisor)
Apply By: 11/07/2016
Department Summary
Located within the Energy Delivery group, Customer Energy Management is responsible for the planning and the
execution of new and existing customer requested services. We work with individual residential customers, large
commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of
their electric and gas projects. The goal of this team is to provide excellent customer service by being the face of the
company. We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are
committed to maintaining, and strengthening, our long term working relationships with our customer with professionalism,
competence, confidence, and trust are demonstrated with every service we provide.
Job Description/Responsibilities
The Project Coordinator is responsible for the execution of providing gas and electric service to residential and
commercial/industrial customers. This individual will be expected to have working knowledge of the Gas and/ or Electric
Distribution Systems. The Project Coordinator will have to effectively prioritize and organize small to large sized projects
in response to the needs of the customer. This will primarily revolve around gathering customer scopes and following the
project from the design, scheduling, and field construction phases by the customers want date.
Tasks for this role will include:
- Serving as `the face' of Consumers Energy to our customers, which includes responsibility for the overall coordination of
work between the customer, Consumers Energy, and any other outside stakeholders.
- Estimating customer and system loads, updating customers on the status of projects, generating tasks for other
departments, providing cost estimates, identifying any required permits and scheduling work orders.
- Project Scoping, evaluating and analyzing distribution design requirements and impact on distribution system to direct
the preparation of the work order
- Coordinating pre-requisites for successful completion of a distribution project to meet customer commitments requiring
ingenuity as to application of normal procedures
- The Project Coordinator may be responsible for the design of some gas and electric design, based on the geographic
location, workload, and available design resources.
- Working outside of normal working hours to assist with emergency operations and storm restoration. Such roles could
involve working as a back-up dispatcher, field guide, damage assessor, or wire guard. This will require occasional travel
outside of assigned headquarters.
The ideal applicant should exhibit the ability to analyze complex problems, recommend alternatives, and take corrective
action, while exhibiting in-depth knowledge of the policies and procedures of the business. It is also critical to:
- Possess excellent communication and customer service skills
- Successfully multi-task and/or switch task quickly while remaining organized
- Anticipate and understand the impact of actions/procedures on multiple systems
- Demonstrate leadership skills, strong teamwork and the ability to work independently on assigned complex projects.
- Use computer assisted drafting (CAD) or other appropriate systems/software/programs such as SAP to accommodate
customer's request and align with internal quality control processes.
- Manage project milestones; organizing and prioritizing the scheduling of work assignments in response to work orders.
Requirements/Qualifications
- A 2 year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured
on a semester basis) OR have completed two years of college course work (60 Credits) towards a Bachelor degree in a
technical field.
- 3+ years working experience in associated area.
This position will be filled at the appropriate level based on the selected candidate's experience and Qualifications
Essential Functions:
Review blueprints, drawings, property descriptions and plans to verify requests are within the capability of the system, (i.e.
within voltage availability). Complete site analysis as needed to take measurements required for design layout. Apply
engineering standards to design project within CE tariffs and following company policy and procedure guidelines. Utilize
company tools (SAP, Micro station, Office, etc.) to coordinate work order preparation and procurement of al... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.