Job Details

The Customer Service Specialist position provides customer service ranging from entering orders, reviewing pricing and resolving customer related issues.

Day-to-Day Role:

• Provide exceptional customer service by taking, expediting and following up on customer orders, returns and credit and debit memos

• Work with other departments such as Traffic, Graphics, EDI and Production Planning to follow up on customer issues in order to provide the highest level of customer service

• Serve as back- up to other Customer Service Specialists to ensure the highest level of customer service possible

• Work with co-workers in a mature and professional manner that leads to harmony and greater productivity in the company and department

• Prioritize work in order of importance and manage deadlines to meet the needs of the customer

• Keep Group Lead or Manager advised of all developments within department in which he/she may be involved or interested

• Consult with Group Lead or Manager when conflicts or disagreements arise, and work to resolve in an unemotional and supportive manner that leads to high customer service levels

• Understand and interpret customer needs and wants while remaining calm, courteous and respectful at all times

• Take initiative in completing necessary work in the department