TEMP Customer Service Rep - Parts Specialist - PCK415-18809
DESCRIPTION/RESPONSIBILITIES:
Company: Dematic
Location: USA - MI - Grand Rapids
Req ID: 49909
Position Title: TEMP Customer Service Rep - Parts Specialist
Experience Level: Mid Level
Education Required: Bachelors Degree or equivalent experience
Travel Required: Yes
Company Description:
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development, combined with engineering centers and manufacturing plants in North America, Europe, and Asia Pacific, ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 5,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $2 billion.
Dematic is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description:
THIS POSTING IS FOR A CONTRACT POSITION WITH A THIRD PARTY. IT IS NOT A DIRECT POSITION WITH DEMATIC.
Dematic Corp. has an immediate need at its Grand Rapids, MI headquarters for a TEMP Parts Specialist. The purpose of this position is to handle a wide variety of functions related to spare parts for both internal and external customers. This position requires to work in a call center environment on a team of individuals with a common goal of handling quotes, orders, research, and return authorizations with accuracy, efficiency, and timeliness. Standard working hours are Monday-Friday 10 a.m. - 7 p.m. EST.
KEY RESPONSIBILITIES:
* Enter daily spare part orders and quote requests that come in via email, fax, and phone
* Provide semi-complex answers to spare parts research inquiries using resources such as engineering team, purchasing team, drawings, bill of materials, and various systems
* Review order backlog and provide status updates to customers
* Process customer expedite requests by collaborating with purchasing and manufacturing teams
* Retrieving orders from customer’s web portals and entering in our order entry system (SAP)
* Provide backup functionality for other Team members as needed
* Performs other duties as assigned
Key Working Relationships:
External customers, intra-organizational contacts such as purchasing, engineering, manufacturing, and sales.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO
