Team Leader I - PLA00004
DESCRIPTION/RESPONSIBILITIES:
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives.
Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Select, train, develop, appraise and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. Other duties may be assigned.
Department Preferences:
-Strong decision making, organizational, time management, change management, conflict resolution skills, planning, and analytical skills. -Excellent verbal and written communication skills Intermediate to Advanced proficiency w/ MS Word, Excel, Access, and Outlook
-Excellent interpersonal skills including the ability to interact with all levels of personnel including internal and external customers’
-Ability to work effectively in a team environment -Ability to develop strong relationships and inspire trust and hold team accountable
-Ability to pursue and accomplish development required for position and personal goals with minimal supervision
-Must be willing to work a standard schedule of 6:00A-2:30P with variation based on needs
-Knowledge of healthcare ID card standards and guidelines, including BCBSA, Inter-Plan, CMS, WEDI, ANSI, NCPDP, etc is preferred
*Demonstrated experience building relationships and working in a union represented business environment is preferred
VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO
Must pass Team Leader selection system.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, protected veteran status or status as an individual with a disability.
